Warranty Claim Need Help with your Corro-Protec anode? You are at the right place! Just fill out this form and we will contact you as soon as possible Step 1 of 4 25% Name* First Last Phone*Email* Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Anode rod serial number Your anode serial number is located on the stainless steel part (where the socket goes to install the anode). If you don't see the serial number, make sure to include pictures of the rod in your claim.Where did you buy the Corro-Protec?*AmazonCorro-Protec WebsiteEbayOther websiteRetailerOrder Number* Please provide your Amazon Order Number (EX : 111-1111111-1111111)Order Number* Please provide your order number (EX: WC12345)Order Number* Please provide your eBay order number (EX: 11-11111-11111)Name of the retailer where you bought the Corro-Protec anode* Name of the website where you bought the Corro-Protec anode* Reason of the claim*Green light OFFGreen light is BLINKINGSMELL is backRod not workingOtherLanguage preference*EnglishFrançais InstructionsIn following steps, we will help you find the cause of the problem and how to solve it. Please take the time to follow each steps so we can fix the problem right away.Please make sure that all these conditions are met :* The rectifier must be connected Corro-Protec must be connected to the rectifier The negative side must be installed on the water heater, as indicated in the instruction manual. The water heater must be functional (filled and operational) If one of these steps is not fulfilled, the Corro-Protec cannot function correctly.Please try removing the ground and reinstalling it on your water heater. Green light is ON when I installed the ground back Green light stay OFF when I installed the ground back Bad grounding is the #1 reason why the green light would turn off. Ground is the power supply wire installed on your water heater tank screw. You just need to unscrew it and install it back. Please disconnect the ground and the anode wire and connect both wires directly together. Green light is ON when I connect both wires directly together Green light stay OFF when I connect both wires directly together This step allow us to see if the power supply or the anode itself is defective. Instructions - SmellPlease answer all following questions so we can help you solve this problem faster.Is the green light on the rectifier on?* Yes, green light is ON No, green light is OFF At which temperature do you get odors from your water?* Cold water only Hot water only Both cold and hot water Where are you getting odor in your house?* Only in a specific place Everywhere when I use hot water Last step.Please feel free to add any comments or pictures to help us fix that situation. Explain the problem here:Feel free to share any pictures that could help with this claim Drop files here or Select files Max. file size: 256 MB. Consent* I agree to the privacy policy.
