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Troubleshooting
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Step
1
of
7
14%
I Need Help With :
*
Green light OFF
Green light is BLINKING
SMELL is back
Rod damaged
Rod leaking
Color in my water
LED light status
*
Green light OFF
Green light ON
Instructions
In following steps, we will help you find the cause of the problem and how to solve it. Please take the time to follow each steps so we can fix the problem right away.
New or existing installation?
*
It’s a new installation. I just finished installing the product.
It’s an existing installation. My Corro-Protec anode was working fine before that.
Please make sure that all these conditions are met :
*
The rectifier must be connected
Corro-Protec must be connected to the rectifier
The negative side must be installed on the water heater, as indicated in the instruction manual.
The water heater must be functional (filled and operational)
If one of these steps is not fulfilled, the Corro-Protec cannot function correctly.
Leaving the power supply connected, please disconnect/detach the tab away from the rod and touch the ground part installed on the tank housing. Both wires need to be in direct contact.
*
Green light is ON when I connect both wires directly together
Green light stays OFF when I connect both wires directly together
After reconnecting the tab on the anode, please remove the ground wire and install it on another screw on the tank housing.
*
Green light is ON when I installed the ground back
Green light stays OFF when I installed the ground back
Almost there: one last step. Leaving the power supply connected and leaving the wire on top of the anode connected, please remove the ground and touch the stainless-steel part on top of the Corro-Protect anode with the ground wire.
*
Green light is ON when I touch the stainless steel
Green light stays OFF when I touch the stainless steel
Instructions – Smell
Please answer all following questions so we can help you solve this problem faster.
Which temperature do you get odors from your water?
*
Cold water only
Hot water only
Both cold and hot water
Where do you get odors in your house?
*
Only in a specific place
Everywhere when I use hot water
Did Corro-Protec improve the smell after the installation?
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Yes, the smell is less present than before installation
Yes, the problem was solved but it has now returned
No, the product never fixed odors
Please describe the smell :
*
Instructions – Color In Water
Please answer all following questions so we can help you solve this problem faster.
What color is in your water
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Yellow
Orange
Brown
Orange / Brown
Black
Other
Where does this happens?
*
Only in COLD water
Only in HOT water
in BOTH COLD and HOT water
Does the color disseaper after couple minutes when you run the hot water?
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Yes
No
Did you ever have this problem before installing Corro-Protec?
*
Yes
No
Instructions – Leaking
Please answer all following questions so we can help you solve this problem faster.
Where is the rod leaking?
At the top, where power supply connects
At the bottom, where it threads inside the water heater
Warranty Replacement
Please fill out this form so we can solve this problem asap.
Name
*
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Email
*
Phone
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Address
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Address Line 2
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Panama
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Somalia
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South Sudan
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Sudan
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Tanzania, the United Republic of
Thailand
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Venezuela
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Virgin Islands, British
Virgin Islands, U.S.
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Country
Anode model
10-39 Gallons model
40-89 Gallons model
90-120 Gallons model
Bradford White model
Buderus model
RV Suburban (120v version)
RV Suburban (12v version)
RV Atwood (120v version)
RV Atwood (12v version)
Anode rod serial number
Your anode serial number is located on the stainless steel part (where the socket goes to install the anode). If you don’t see the serial number, make sure to include pictures of the rod in your claim.
Where did you buy the Corro-Protec?
*
Amazon
Corro-Protec Website
Ebay
Other website
Retailer
Order Number
*
Please provide your Amazon Order Number (EX : 111-1111111-1111111)
Order Number
*
Please provide your order number (EX: WC12345)
Order Number
*
Please provide your eBay order number (EX: 11-11111-11111)
Name of the retailer where you bought the Corro-Protec anode
*
Name of the website where you bought the Corro-Protec anode
*
Language preference
*
English
Français
Last step.
Please include pictures of the top of the rod and the power supply to help us fix that situation. If you don’t include pictures, we will be asking for some by email.
Please include pictures where we can see the Corro-Protec anode and the power supply.
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