Troubleshooting & Warranty Claim

I Need Help With :*

LED light status*

Instructions

In following steps, we will help you find the cause of the problem and how to solve it. Please take the time to follow each steps so we can fix the problem right away.

New or existing installation?*

It's a new installation. I just finished installing the product.

It's an existing installation. My Corro-Protec anode was working fine before that.

Please make sure that all these conditions are met :*

The rectifier must be connected

Corro-Protec must be connected to the rectifier

The negative side must be installed on the water heater, as indicated in the instruction manual.

The water heater must be functional (filled and operational)

If one of these steps is not fulfilled, the Corro-Protec cannot function correctly.

Leaving the power supply connected, please disconnect/detach the tab away from the rod and touch the ground part installed on the tank housing. Both wires need to be in direct contact.*

Green light is ON when I connect both wires directly together

Green light stays OFF when I connect both wires directly together

After reconnecting the tab on the anode, please remove the ground wire and install it on another screw on the tank housing.*

Green light is ON when I installed the ground back

Green light stays OFF when I installed the ground back

Almost there: one last step. Leaving the power supply connected and leaving the wire on top of the anode connected, please remove the ground and touch the stainless-steel part on top of the Corro-Protect anode with the ground wire.*

Green light is ON when I touch the stainless steel

Green light stays OFF when I touch the stainless steel

Instructions - Smell

Please answer all following questions so we can help you solve this problem faster.

Which temperature do you get odors from your water?*

Cold water only

Hot water only

Both cold and hot water

Where do you get odors in your house?*

Only in a specific place

Everywhere when I use hot water

Did Corro-Protec improved the smell after the installation?*

Yes, the smell is less present than before installation

Yes, the problem was solved but it has now returned

No, the product never fixed odors

Please describe the smell :*

Instructions - Color In Water

Please answer all following questions so we can help you solve this problem faster.

What color is in your water*

Where does this happens?*

Does the color disseaper after couple minutes when you run the hot water?*

Did you ever have this problem before installing Corro-Protec?*

Instructions - Leaking

Please answer all following questions so we can help you solve this problem faster.

Where is the rod leaking?

At the top, where power supply connects

At the bottom, where it threads inside the water heater

Warranty Replacement

Please fill out this form so we can solve this problem asap.

Name*

First Last

Email*

Phone*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Anode rod serial number

Your anode serial number is located on the stainless steel part (where the socket goes to install the anode). If you don't see the serial number, make sure to include pictures of the rod in your claim.

Where did you buy the Corro-Protec?*

Order Number*

Please provide your Amazon Order Number (EX : 111-1111111-1111111)

Order Number*

Please provide your order number (EX: WC12345)

Order Number*

Please provide your eBay order number (EX: 11-11111-11111)

Name of the retailer where you bought the Corro-Protec anode*

Name of the website where you bought the Corro-Protec anode*

Language preference*

Last step.

Please include pictures of the top of the rod and the power supply to help us fix that situation. If you don't include pictures, we will be asking for some by email.

Please include pictures where we can see the Corro-Protec anode and the power supply.

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